Refund Policy

Change of Mind & Sizing

We want you to love your gear. If you change your mind or need a different size, you may return your item within 14 days of delivery, provided it meets the conditions below:

• Items must be unworn, unwashed, and in original condition.
• Tags must still be attached.
• Proof of purchase is required (order confirmation email or receipt).

Please note: Shipping fees are non-refundable for change of mind or sizing returns. Return shipping costs are the responsibility of the customer.

Exchanges

We do not offer direct exchanges. If you would like a different size or style, please return your item for a refund and place a new order through our online store.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at customersupport@themovebetterproject.com with:

• Your order number
• A brief description of the issue
• Photos showing the fault or error

We’ll arrange a replacement or refund at no additional cost to you.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–7 business days.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or refunded (unless faulty):

• Socks
• Underwear / Base layers
• Sports bras

How to Return an Item

To initiate a return, please email us at customersupport@themovebetterproject.com with your order number and reason for return. We will provide you with return instructions and shipping details.